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Find answers to common questions, troubleshoot issues, or get in touch with the Workword team.
Frequently Asked Questions
How do I get started with Workword? Open the web app at app.workword.eu or download the mobile app for Android or iOS. Create a free account, choose one of the 33 live sector tracks, and your first lesson begins immediately. How do I find my sector track? After signing in, tap "Sectors" from the home screen and select the one that matches your job. Each sector has dedicated vocabulary, safety modules, and real-workplace dialogues tailored to that environment. Can I use Workword without an internet connection? Yes. Core lessons download automatically when you are on Wi-Fi. You can study during breaks, commutes, or on sites with limited connectivity — your progress syncs the next time you connect. How do I create or log in to my account? Tap "Get Started" on the website or open app.workword.eu directly. Sign up with your email address. If your employer invited you, use the invite link or the employer code they provided. My employer gave me a code — where do I enter it? After signing in, go to Settings and tap "Join a team". Enter the employer code. This links your completion progress to your employer's dashboard. Only aggregate completion data is shared — no personal content. How do I change the interface language? Tap the language selector in the top navigation bar on the website, or use the app settings menu. The app supports every official EU language plus Russian, and you can learn Dutch, English, German, French, Italian, Spanish, or Portuguese. Which devices and browsers are supported? Workword runs in any modern browser (Chrome, Firefox, Safari, Edge) on desktop, laptop, tablet, or phone. Dedicated Android and iOS apps are also available for an optimised mobile experience. How do I report a problem or suggest missing vocabulary? Use the Contact page to send a message to the team. Select "Other" as your role and describe the issue or suggestion. We aim to respond within one business day (Mon–Fri, CET).
Still need help?
Our team is here for you. Send us a message and we'll get back to you within one business day.